BIRTHDAY FAQ's

May I bring in outside food and beverage?
Can I bring in my own paper products & receive a discount off my party?
I want to celebrate two birthdays with one party, can I do that?
Can I choose my own party room?
Can we have the party room for longer?
If the guests are late, do you extend my time in the party room?
Is my party completely private?
How much is an after hours party?
Do I receive a discount if I'm a member?
Do you offer any other party discounts?
If I order extra food or add-ons, and we don't use it at my party, can I return it?
If I cancel my party can I get my deposit back?
Can other parents drop invited guests off and leave?
Can I use a library pass or a free friend play day towards my party?
If a child that is a guest at my party has a membership, do I still have to pay for them?
What happens if I book a large party and I end up having fewer children, or I book a small party and I have more?
Do adults count as guests?
Do you provide paper products for the adults?
Do I tip the host?
Can I come early to set-up?
If my child is invited to a party, can his siblings come for free?

May I bring outside food and beverage?
No, we do not allow outside food (with the exception of cakes), but you may purchase anything off of our Catering, pizza or drink menu. 

Can I bring in my own paper products and receive a discount off my party?
No, the party is all inclusive and the price stays the same regardless of additions that you choose to bring.

I want to celebrate two birthdays with one party, can I do that?
Absolutely!  The second child will be counted in the guest numbers.  Any children over your party allotment are subject to the additional child fee.

We absolutely take room requests, but we can not guarantee a particular room.  Rooms are given based on guest counts.  We do however make every effort to assign you to the room that you have requested.

Can we have the party room for longer?

Absolutely!  It’s only $50.00 per half hour for your party to remain in a private party room.  Please let the party expert know when booking your party.

If my guests are late, do you extend my time in the party room?
You may extend your time in the party room if there are no parties booked after you for the minimal price of $50.00 per half an hour. 

Is my party completely private?
No, though you do have a private party room for your festivities, the entire facility is open during your event for other parties & walk-in play.  We do however offer after hour parties for an additional fee.

How much is an after-hours party?
Afterhours parties are $100.00 per hour after our standard business hours.  There is a minimum of one hour required, and the facility is closed to the public.

Do I receive a discount if I'm a member?
Of course!  You receive 10% off of the party package price.  This does not include any additional children or add-ons to your party.

Do you offer any other party discounts?
We sure do!  Book your party Monday thru Friday and receive 10% off of the party package price.  This does not include any additional children or add-ons to your party. 

If I order extra food or add-ons, and we don’t use it at my party can I return it?
Sorry, no.  All of our party food and add-ons are purchased from outside vendors so please choose carefully when ordering. 

If I cancel my party can I get my deposit back?
Sorry, no your deposit is non-refundable.  Your deposit confirms that time slot for your party and blocks our schedule from booking other parties.  If you need to reschedule your party, your deposit rolls over to the new time slot.

Can other parents drop invited guests off and leave?
That is up to you, but you are then responsible for those children.  All Imajine That guidelines are applicable to you and the amount of children that you choose to watch.  We highly recommend that parents stay to watch their own children.

Can I use a library pass or a free friend play day towards my party?
No, those are not, under any circumstances, valid towards a party or special event.

If a child that is a guest at my party has a membership can do I still have to pay for them?
Yes, that child counts as a guest, and if you have more children than what your party allows you are responsible to pay for the additional child.

What happens if I book a large party and I end up having fewer children or if I book a small party and I have more?
Imajine That will always adjust your party package so that you receive the best price for your party.  We do however recommend that your counts are as close as possible as we choose rooms based on guest counts.

Do adults count as guests?
No they do not.  When we say guests we are speaking about the children that we are setting place settings for. 

Do you provide paper products for the adults?
Yes we do.  Your party room is fully stocked with paper products, utensils & cups for the adults.

Do I tip the host?
You may absolutely tip the host.  Tips are appreciated but not required and will in no way effect the service that you receive.

Can I come early to set-up?
You and your guests are invited to join us for free play in advance of your party, and you may enter your room when the host has completed setup.  We can not guarantee early entry to your party room, though we do make every effort to accommodate your needs when possible.

If my child is invited to a party can his siblings come for free?
Sorry, no.  Any children that were not invited to the party must purchase a separate ticket at the door.